Lead capture and contacts
Every inquiry from your website, ads and phone becomes a contact with its source; stages update on their own, from new lead to client.
The AI-powered, all-in-one platform for medical aesthetics practices
Built at a working front desk. Not in a software office.
Acolide runs and grows your practice in one place: AI that answers your calls, follow-up that turns inquiries into booked patients, and booking, checkout and charting in the same system. It was shaped by the providers and front-desk staff who use it every day.
Lumière Aesthetics
Today's schedule
9:00
Maya R. · Xeomin
Checked in
10:15
Priya S. · RF microneedling
Confirmed
11:30
Elena T. · Lip filler consult
Booked by AI on a call
New lead
1:00
Dana W. · Signature facial
Member
Checkout · Maya R.
Xeomin · 24 units$288
SPF 50 tinted (retail)$48
Member savings−$24
Total$312
Paid by card on terminal
+312 reward points
- AI that answers calls, texts and emails
- Follow-up that runs itself until patients book
- Every sale traced to where it started
- Built only for medical aesthetics
Drip campaigns
Most leads need more than one nudge. Acolide sends every one.
Inquiries go cold when nobody follows up. Acolide replies right away, then keeps the conversation going by text, email and phone on the schedule you set, until the patient books or opts out. Your team steps in when someone's ready to talk.
- A sequence for every stage, from first inquiry to a quote that hasn't been accepted
- Texts, emails and calls mixed in one sequence
- Stops on its own when the patient books, so nobody is chased after they've said yes
Follow-up sequence
New inquiry · Lip filler
Right away · Text and email
Thanks for reaching out, plus this week's consult times
Day 2 · Text
A reminder with two open times
Day 4 · Call
Call from the AI concierge
Day 7 · Email
Treatment guide and quote
Elena T. booked a consult on the Day 4 call · Sequence stopped
AI concierge
An AI concierge that answers every call, text and email.
When your front desk is busy or the office is closed, Acolide's AI picks up. It answers questions about your services, books and reschedules appointments on your real calendar, and passes anything medical to your providers.
- Answers calls day or night, in a natural voice
- Books and reschedules into real openings on your calendar
- Replies to texts and emails right away
- Hands medical questions to a licensed provider
- Follows consent rules for calls and texts
Incoming call · 8:15 pm
Jordan K., new caller
Asked about
Neurotoxin pricing and what to expect
Booked
Consult Sat 10:00
Passed to a provider
Question about a current medication
See what paid
Your ads see clicks. Your booking software sees appointments. Nobody sees both.
So most practices can't tell which campaigns bring patients who book, show up and pay, and Google and Meta keep chasing form fills. Because Acolide handles the follow-up and the checkout, every sale traces back to the ad, search or referral that started it.
Lumière Aesthetics
Where your patients came from · Last 30 days
| Channel | Leads | Booked | Revenue | Return on ad spend |
|---|---|---|---|---|
| Meta ads | 57 | 21 | $11,260 | 6.3× |
| Google Ads | 42 | 18 | $9,840 | 4.7× |
| Organic search | 23 | 12 | $6,150 | — |
| Referrals | 9 | 7 | $4,480 | — |
ET
Elena T.
- Meta ad ‘Spring lip filler’
- Follow-up sequence
- Consult booked on AI call
- Quote sent
- Treatment paid
What's different
Most practices piece this together from several tools. Acolide is one.
Booking software, a separate marketing app, an answering service, an agency's monthly report and a tracking code on the website, each holding part of the story. Here's what changes when it's all one system.
| The usual setup | With Acolide | |
|---|---|---|
| When someone calls after hours | Voicemail, returned the next day if there's time | The AI concierge answers, books or reschedules |
| Following up with new leads | When someone at the front desk gets to it | Sequences by text, email and phone that run until they book |
| Where new leads go | A separate marketing app or a spreadsheet, synced to your booking software | Straight into Acolide, tagged with the ad or page that brought them |
| Who reports your results | The ad platform, or the agency running your ads | Your own checkout: revenue from patients who booked and paid |
| Patient privacy in your ads | Tracking code on your website that can pass visitor details to ad platforms | Tracking runs from Acolide, with patient details removed first |
| Who the software is built for | Salons, barbers, spas and clinics of every kind | Medical aesthetics practices only |
Keep your agency or run ads yourself. Either way, the scorecard comes from your checkout, not from whoever is running the ads.
The sales toolkit
Everything else it takes to turn interest into revenue.
Email and SMS campaigns
Send promotions from your own domain, with consent and unsubscribes handled. Appointment messages keep going even if someone opts out of marketing.
Quotes
Treatment quotes priced from your service menu, with any discount shown, sent to leads and clients. They open them with a one-time code.
Sales dashboards
Where leads come from, how many book, and what each channel returns, built on your own data, so they work even without connecting Google.
Add-on
Ad tracking built for healthcare.
The tracking code most websites use can pass patient information to ad platforms. Acolide tracks from its own servers instead: the full journey stays with you, and Google and Meta receive the booked, paid visits they need to find more patients like yours, with patient details stripped before anything leaves Acolide.
Ask about ad trackingStays in Acolide
The full journey, from first inquiry to paid visit
↓ Patient details stripped
Sent to Google and Meta
Booked, paid visits
- Google and Meta learn from paid visits, not form fills
- Patient details stay in Acolide
- Each practice chooses whether to connect Google
For your agency: server-side tracking with offline conversions for Google Ads and Meta.
Made for medical aesthetics
Made for medical aesthetics. Not adapted from salon software.
Booking, checkout and charting run in Acolide too, so every sale is recorded where it happened, and the front desk works the way an aesthetics practice does.
Neurotoxin by the unit
Set a price per unit, record the units used, and the invoice does the math.
Treatment room and retail shelf
Product used in treatments and product you sell are tracked apart, with transfers between them.
Neurotoxin banking
Patients put money toward toxin every month at member pricing, under your own program name. If they cancel, what they've paid stays as credit.
Memberships and rewards
Member pricing applied at checkout, and reward points you set by service or product.
Charting and clinical records
Your clinical records live in Acolide alongside bookings, checkout and follow-up, not in a separate system.
Providers across locations
One calendar across providers and locations, including staff who work at more than one site.
Plus online booking, card payments and pay links on Stripe, register close, and dashboards for every role.
Security and control
We treat every practice as a HIPAA covered entity, marketing included.
Whether or not your practice bills insurance, Acolide handles client data to the strictest standard by default, including the data behind your ads and follow-up.
Your data stays yours
Every request is checked against your practice before it reaches your records.
Permissions by role
You decide who can discount, edit invoices or open client records.
Refunds need a second approval
One person requests the refund, an approver signs off.
Consent comes first
Patients who opt out of marketing calls and texts aren't contacted, and appointment messages still go out.
[BAA / COMPLIANCE LINE]
Who it's for
Built for practices that want to grow.
Solo providers
No receptionist? Acolide answers your calls, follows up with leads and books them while you're with a patient.
Practices with a front desk
Your team spends its time on patients ready to book, and sees where each one came from and what they were quoted.
Multi-location groups
Staff who work across sites, and one view of every location's sales and follow-up.
Built by operators
We run an aesthetics practice too. Every feature is used at our front desk before it reaches yours.
[FOUNDER NOTE]
Jay [LAST NAME], Founder, Acolide
Book a demo
See Acolide built around your practice.
A walkthrough using your services, locations and ad channels, not a canned demo.
No patient information, please. We'll only use this to schedule your walkthrough.